STORE POLICY

Please read carefully our Terms and Conditions below prior to making your purchase.

Use of the Harlo website and it services is subject to acceptance of these Terms and Conditions.

 

 

EXCHANGE & RETURNS POLICY

Only items purchased from the Harlo website can be returned/ exchanged directly to Harlo.

Harlo will gladly exchange your item up to 10 days from the date of purchase. The returned item must be unopened, unused and its original condition or the item/s may not be accepted for return. Customers are responsible for shipping and any additional postage charges. Harlo is not responsible for parcels lost in transit. Original proof of purchase must be provided. For faulty or incorrect items, Harlo will happily pay the postage costs for dispatch of the replacement. Harlo reserves the right to inspect returned items and deny return or exchange of goods if not deemed to be damaged or if they are not returned in their original condition. Please send all applications to hello@harlo.com.au. Please note, any slight variation in the aspect of the product is due to the natural, raw materials and does not affect quality in anyway what so ever. Harlo cannot accept returns, or hold any liability against skin reactions or sensitivities. We encourage our customers to purchase a sample size product  and test a small amount on a patch of skin prior to use. Many of Harlo's homeware products are created from the natural elements of the earth. Variances in colour, texture and form can be expected and this is not considered a faulty product. Harlo reserves the right to change and alter product formulations and ingredients without notice.

 

DISCLAIMER AND LIABILITY

The content of this website is general and is provided for information purposes only. The material on this website, from newsletters or marketing platforms is not and should not be regarded as advice.  Whilst every effort has been made to ensure the information contained on the Harlo website and other Harlo platforms is correct,  we make no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website and other platforms , and we provide all products on an "as is" basis. Harlo, including our employees and other third parties, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by Harlo or the products sold by Harlo it including, without limitation, loss or damage suffered as a  result of negligence.

 

PRIVACY + COMMUNICATION + COOKIE POLICY

All Harlo account holders are required to provide accurate personal information. Provision of another person’s details as your own will not be deemed acceptable. Any personal information collected by Harlo shall not be disclosed to any third party unrelated to the Harlo's business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. When you register your personal details to establish an account or to place an order, a secure server is used however, Harlo accepts no responsibility for events arising from unauthorised access of the information you provide. We will only ever use your personal information with your consent to send you marketing materials by email. You can opt out of receiving direct marketing from us at any time by contacting us at hello@harlo.com.auIf your browser is set up to accept cookies, when you visit our website, we may use cookies to automatically collect the following information: 

  • technical information, including your IP address, browser type and version, domain name, details of any website which has referred you to our website, your location and time zone setting;

  • information about your visit, including products you have viewed, purchased or searched for; and

  • length of visits to certain pages, page interaction information and methods used to browse away from the page. 

 This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We also use this information to maintain and improve the site, application and our services. 

The types of cookies and similar technologies we use: 

Essential Cookies - These Cookies enable core functionality such as security, verification or identity and network management.

Marketing Cookies - These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Functioning Cookies- These cookies collect data to remember choices users make to improve and give a more personalised experience.

Analytics Cookies - These cookies help us to understand how visitors interact with our website, discover errors and provide better overall analytics.

CREDIT CARD INFORMATION & PAYMENT 

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information. All accounts created require a password. You are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details. 

 

PRICING AND GST

All prices on the Website are quoted in Australian dollars excluding GST. GST will be calculated when finalising your cart. All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

 

STOCK AVAILABILITY

Whilst we always attempt to present the availability of stock accurately,  stock availability does vary and is only valid at the time shown.

 

SHIPPING & INTERNATIONAL

All Australian deliveries will generally be processed within 2-5 working days. Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each order.  The risk of loss of goods shall be passed to you upon our delivery of the product to Harlo's nominated delivery company. Standard rates for international delivery applies, noting that Harlo has no control over delivery timeframes and delays may expected depending on third party postage procedures and timeframes. Orders shipped internationally may be subjected to taxes, custom duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for ay import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund.

 

COPYRIGHT.

All website, social media and documentation content is protected by Australian and international copyright and trade mark laws.

Ħarlo Design Studio acknowledges the  traditional custodians of country throughout Australia and we recognise their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to Elders both past and present.

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