A short list of our most frequently asked questions.  
Additionally, you can contact us, for more information.

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WHY DOES THE ĦARLO CREAM LOOK AND FEEL DIFFERENT TO CONVENTIONAL CREAM?

Ħarlo’s creams comprise purely of natural butters and oils, and are intentionally wax free. Waxes often assist with cream form and consistency, but over time, can cause a penetration barrier. Without waxes and other synthetics, our cream consistency can change depending on exposed temperatures.  

The creams may harden in cooler temperatures, and melt in very warm environments. Additionally, varying temperatures can cause granulating. This is the shea butter molecules crystallising at a slow temperature setting.

Whilst the varying consistencies does not affect the properties of formulation, we encourage the creams to be kept at a regulated temperature below 27 degrees to ensure oil potency. As we never heat our oils, we don't like to encourage the melting and resetting of our formulations rather, granules can be melted in between the fingertips upon applications. 

WHAT IS THE SKINCARE SHELF LIFE?

The shelf life of your product will largely depend on how it is stored. Our products and their ingredients are made and ordered in small batches, meaning a longer shelf life and potency optimacy. 

Oils will go rancid over time. This does depend on the oil and its stored environment, which is why we always encourage the reuse of our premium biophotonic glass and storing in a cool, dark cupboard. 

For optimal potency of vitamins and minerals we do recommend using our formulations within 3-6 months of opening, however our products can serve 12-18 months if stored in the right conditions. 

WHY IS FINDING FAIR TRADE ORGANIC SKINCARE SO HARD?

Unfortunately, there are only currently a small handful of natural botanical oils and butters worldwide that are certified fair trade. Whilst we do our best to source from ethical suppliers, and we ask about wages and employment conditions, the responses aren't certified. We hope that with the rise of natural skincare, manufacturers will join us in asking the questions, provoking much needed change to our limited sourcing industry. 

WHY DOES MY PRODUCT LOOK, SMELL AND FEEL DIFFERENT TO LAST TIME?

Ingredient colour and smell does differ from batch to batch. Temperature variations, the amount of sun and rain during a harvest, will change the outcomes of the final product. All part of the unaltered, authentic attributes of working with natural ingredients and formulations. 

ARE YOUR PRODUCTS CHILD FRIENDLY?

Our creams are made our of pure organic butters and oils and are fragrance and even essential oil free. Safe for young babies and children. 

Our other essential oil formulations are patch tested recommended and suited for children over the age of 12 years.

WHY IS USING ORGANIC SKINCARE IMPORTANT?

The skin, the largest organ of your body, will absorb 60-70% of what you put on it. This fact aside, we believe that supporting organic produce is about more than just toxic free living. It's about sustaining our future. A future free from pesticides which is causing irreversible damage to our wildlife and soil. 

Where possible we encourage and support biodynamic sourcing and soil investment practises instead of wildcrafted ingredients. 

Ingredients which are not organic are selected due to restricted organic availability, or performance suitability.

WHY IS YOUR SKINCARE AND MOISTURISERS WATER FREE?

Water, aqua, infusion formulations often comprise of 40-80% of water volume and a largely accompanied with unnecessary emulsifiers and potent synthetic preservatives. 

Investing in your skin takes valuable money, time and resources.

An investment that shouldn't be diluted. 

ARE YOUR PRODUCTS CRUELTY FREE AND  VEGAN?

Yes our organic skincare collection is Cruetly-Free Certified™ and Vegan Friendly Certified™. 

WHO MAKES THE PRODUCTS?

Our homewares collection is handcrafted ethically by both national and international qualified artisans. 

The skincare collection is handmade by us, here in Canberra in small batches, in our carbon neutral studio, whilst listening to Thom Yorke, Ben Harper, or the waterfall fountain of our 1500 litre pond.

WHAT IS A COMEDOGENIC RATING AND WHY IS IT IMPORTANT IN SKINCARE?

A comedogenic rating is a universal rating specifying the ability for a particular oil to clog your pores (0 unlikely - 5 very likely). Suitable oils for facial skin range from a rating of 0-3, depending on your skin type. Hemp for example, has a comedogenic rating of 0, whilst the widely used coconut oil, has a rating of 4.⁠

Careful consideration of this rating plays an important factor in the formulation of an effective long term skincare regime.⁠

WHAT IS AN ABSORPTION  RATING AND WHY IS IT IMPORTANT IN SKINCARE?

An oil absorption rating is a universal scale specifying how speedily an oil soaks into the skin and the resulting sensory feel (5, very slow absorption rate, feels heavy and leaves a barrier on the skin - 1, very fast, quickly absorbed without residue). ⁠

A lip gloss/balm will often contain oils with a very slow absorption rate to avoid dryness. Facial care for oily skin will generally include what is considered as a drying oil, with a very fast absorption rate. ⁠

In addition to an oils beneficial properties and comedogenic rating, the scrutiny of an oils absorption rating is imperative to a products performance and also feel. ⁠

SHIPPING

All orders are shipped via Australia Post Standard Post. If you order in urgent, let us know in the comments box and we will get in touch.

Shipping information including a tracking number and link will be sent upon your orders shipment. 

All orders are posted in plastic free, reused bubble wrap and recycled internal protective packaging. 

 

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